Shipping policy

Shipping Policy

Last updated: June 2026

Thank you for shopping with Grandeur Watches. We are committed to delivering your timepiece and jewellery safely and efficiently, wherever you are in the world.

Estimated Delivery Timeframes

Zone	Region	Estimated Delivery
Domestic	Singapore	2–5 business days
Zone A	Malaysia	3–5 business days
Zone B	Southeast Asia, Hong Kong, Taiwan, Macau	3–7 business days
Zone C	Rest of Asia, Australia, New Zealand	5–10 business days
Zone D	Europe, USA, Canada, Mexico	7–14 business days
Zone E	Rest of World	10–21 business days

Delivery timeframes are estimates and may vary due to customs clearance, public holidays, or unforeseen circumstances.

Order Processing

Orders are typically processed within 3-7 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this number to track your shipment via the TNT Express website or the carrier's tracking portal.

Customs, Duties & Taxes (International Orders)

For international orders, please note:

Grandeur Watches ships on a Delivered Duty Unpaid (DDU)basis. Any applicable customs duties, import taxes, or fees are the responsibility of the recipient.
Customs policies vary by country. We recommend checking with your local customs authority for more information before placing your order.
Grandeur Watches is not responsible for delays caused by customs clearance processes.